We're Here to Help
Welcome to Zerea Customer Support.
Whether you have questions about our handbags and accessories, need assistance with an existing order, or would like help with shipping, returns, refunds, or payments, our team is here to assist.
Customer Support Information
Store Name: Zerea
Official Website: https://zerea.top
Email: babust424@outlook.com
Phone: +1 (510) 278-6768
Store Contact Address
Zerea
15508 NE 64th Ave
Vancouver, WA 98686
United States
Customer Service Hours
Monday–Friday
9:00 AM–6:00 PM Pacific Time (PT)
Response Time: We aim to respond within one business day.
Messages received outside our service hours will be reviewed during the next available support period.
How We Can Help
Our customer support team can assist with:
- Handbag product information.
- Materials, dimensions, and product details.
- Available colors and styles.
- Product availability.
- Order confirmations and order status.
- Shipping and tracking questions.
- Delivery delays and missing packages.
- Returns and exchanges.
- Refund requests.
- Damaged, defective, or incorrect products.
- Payment and checkout assistance.
- Order cancellation requests.
Order Assistance
When contacting us about an existing order, please include:
- Your full name.
- Your order number.
- The email address used at checkout.
- A brief description of your inquiry.
For damaged or incorrect products, clear photographs may help our team review the issue.
Shipping and Delivery
Our current standard shipping option is free for eligible orders and destinations.
Estimated total delivery time: 7–15 business days.
The applicable shipping service will be displayed during checkout.
Returns and Refunds
We accept eligible return requests within 30 calendar days after delivery.
Free return shipping is provided for eligible authorized returns, and no restocking fee applies.
Please contact us before mailing any return.
Our team will provide the appropriate return authorization and shipping instructions.
Order Cancellations
Customers may request cancellation within 15 minutes after placing an order, provided it remains unfulfilled.
Please contact us as soon as possible.
Contact Zerea
Email: babust424@outlook.com
Phone: +1 (510) 278-6768
Website: https://zerea.top
Address:
15508 NE 64th Ave
Vancouver, WA 98686
United States
Thank you for choosing Zerea. We appreciate your business and look forward to assisting you.