1. Introduction
At Zerea, we aim to provide a secure, convenient, and transparent online payment experience.
This policy explains payment methods, transaction processing, billing information, taxes, shipping charges, refunds, and payment-related assistance.
2. Accepted Payment Methods
We accept the payment methods displayed and available during checkout.
Depending on the payment services enabled on our store, available options may include supported credit cards, debit cards, digital wallets, and other payment methods.
Not all payment methods may be available for every order.
The payment options displayed during checkout are the authoritative list of currently accepted methods.
3. Payment Currency
Our standard store currency is United States Dollars (USD).
The final payable amount, including applicable taxes and charges, will be displayed before payment is completed.
Your bank or payment provider may apply conversion or foreign transaction fees when applicable.
4. Payment Processing
Payments are processed through the payment service providers enabled on our online store.
When placing an order:
- Select your preferred products.
- Add them to your shopping cart.
- Enter the required delivery and billing information.
- Choose an available payment method.
- Review the order and final amount.
- Complete payment.
Orders may be subject to authorization and verification.
5. Payment Security
Our website uses Shopify's e-commerce platform and applicable payment processing services.
Payment information is handled by the relevant providers.
We do not ask customers to send complete credit card numbers, card security codes, or banking passwords by email.
Payment details should only be entered through the official checkout process.
6. Billing Information
Customers must provide accurate and complete billing information.
Incorrect billing information may result in failed authorization or additional payment verification.
7. Shipping Charges
Standard Shipping: FREE for eligible orders and destinations.
The shipping service and applicable charges will be displayed during checkout.
Our published standard delivery estimate is 7–15 business days.
8. Taxes
Applicable taxes are calculated and displayed during checkout where required.
Customers can review the final order total before confirming their purchase.
9. Payment Authorization
Some transactions may require additional verification.
We may hold or cancel an order for legitimate reasons, including payment authorization failure, suspected fraud, or material transaction errors.
If payment has been collected for a canceled order, the applicable amount will be refunded to the original payment method.
10. Failed or Declined Payments
Payments may be declined due to:
- Insufficient funds.
- Incorrect payment information.
- Expired payment credentials.
- Bank security restrictions.
- Payment authorization issues.
- Temporary processing errors.
If payment fails, please verify your details or contact your bank or payment provider.
11. Order Cancellations
Customers may request cancellation within 15 minutes after placing an order, provided the order remains unfulfilled.
Approved cancellation refunds will be issued to the original payment method.
12. Returns and Refunds
Eligible products may be returned within 30 calendar days after delivery.
Free authorized return shipping is available for eligible returns.
No restocking fee applies.
Approved refunds are generally processed within 5–10 business days after return receipt, inspection, and approval.
Additional bank or payment provider processing time may apply.
13. Duplicate or Unauthorized Charges
If you notice an unexpected or incorrect charge, contact our customer support team.
Please include your order number and relevant transaction information.
Do not send complete payment card numbers or security codes by email.
If you suspect unauthorized payment activity, contact your bank or payment provider immediately.
14. Payment Disputes
If you experience a payment-related issue, please contact us so we can review the transaction.
Nothing in this policy restricts applicable payment dispute rights.
15. Contact Information
Zerea
Website: https://zerea.top
Email: babust424@outlook.com
Phone: +1 (510) 278-6768
Store Contact Address:
15508 NE 64th Ave
Vancouver, WA 98686
United States
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Time (PT)
We aim to respond within one business day.
Thank you for shopping with Zerea.