At Zerea, we understand that customers may occasionally need to cancel an order.
This policy explains our cancellation window and how to submit a request.
1. Cancellation Window
Customers may request cancellation within 15 minutes after placing an order, provided the order remains unfulfilled.
This applies to eligible unfulfilled orders.
2. How to Request Cancellation
Please contact us immediately at:
Email: babust424@outlook.com
Phone: +1 (510) 278-6768
Include:
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Your full name.
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Your order number.
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The email address used at checkout.
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A clear request to cancel the order.
We will review the request time and current fulfillment status.
3. Requests Within the Cancellation Window
If your request is received within 15 minutes and the order remains eligible and unfulfilled, we will process the cancellation.
If payment has been collected, the applicable amount will be refunded to the original payment method.
4. After the Cancellation Window
Once the 15-minute cancellation window has passed, cancellation is no longer guaranteed.
Orders that have entered fulfillment or been dispatched may no longer be eligible for cancellation.
5. Orders Already Shipped
Orders that have already shipped cannot be canceled through the standard cancellation process.
Eligible items may be returned after delivery according to our Return and Refund Policy.
6. Cancellation Refunds
Approved cancellation refunds will be issued to the original payment method.
We aim to process approved refunds within 5–10 business days.
Your bank or payment provider may require additional time to make the funds available.
7. Returns After Delivery
Eligible products may be returned within 30 calendar days after delivery.
Free return shipping is available for eligible authorized returns.
No restocking fee applies.
8. Customer Support
Zerea
Website: https://zerea.top
Email: babust424@outlook.com
Phone: +1 (510) 278-6768
Store Contact Address:
15508 NE 64th Ave
Vancouver, WA 98686
United States
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Time (PT)
We aim to respond within one business day.