Stay Updated on Your Delivery
At Zerea, we want customers to stay informed about their orders from checkout to delivery.
Once your order has been dispatched, tracking information will be provided when available.
1. How to Track Your Order
Step 1: Check Your Order Confirmation
After placing an order, you will generally receive an order confirmation email containing the relevant purchase details.
Step 2: Find Your Shipping Confirmation
Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.
Step 3: View Your Tracking Updates
Use the tracking link in your shipping confirmation email to check the available updates from the shipping carrier.
You may also review available order information through your order status page.
2. Order Processing
Our proposed standard order processing time is 1–3 business days after successful payment confirmation.
3. Estimated Delivery Time
Our estimated standard total delivery timeframe is 7–15 business days.
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Order processing: 1–3 business days.
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Shipping transit: 6–12 business days.
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Estimated total delivery: 7–15 business days.
These are estimates rather than guaranteed delivery dates.
4. Tracking Information Not Updating
Tracking details may take approximately 1–3 business days to become active after dispatch.
If tracking has not updated, allow time for the carrier to scan and process your package.
If the issue continues, please contact our customer support team.
5. Delayed Orders
If your order has not arrived within the applicable estimated delivery timeframe, contact us with your order number.
We will review the available shipping information and help determine the next steps.
6. Delivered but Not Received
If tracking indicates that a package has been delivered but you cannot locate it:
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Check your mailbox and usual delivery location.
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Ask household members or neighbors.
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Contact the shipping carrier for additional details.
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Contact Zerea with your order number.
We will review the available information and assist with an appropriate resolution.
7. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, contact our customer support team promptly.
Please include your order number, a description of the issue, and photographs where possible.
8. Need Help?
Zerea Customer Support
Website: https://zerea.top
Email: babust424@outlook.com
Phone: +1 (510) 278-6768
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Time (PT)
We aim to respond within one business day.