Terms of service

1. Overview

Welcome to Zerea.

This website, https://zerea.top, is operated under the trading name Zerea. Throughout these Terms of Service, "we", "us", and "our" refer to Zerea.

Zerea operates as an independent online retailer offering handbags, bags, and fashion accessories.

By accessing our website, browsing products, or placing an order, you agree to these Terms of Service and our applicable store policies.

2. Eligibility

By using our website, you confirm that you have the legal capacity to enter into a binding purchase agreement under applicable law.

You agree not to use our services for unlawful or unauthorized purposes.

3. Products and Product Information

Our product selection may include handbags, shoulder bags, crossbody bags, tote bags, wallets, and related fashion accessories.

We aim to provide accurate information regarding:

Product design and appearance.
Materials and finishes.
Dimensions and available sizes.
Colors and hardware.
Included straps and accessories.
Product availability.
Prices and purchasing options.

Actual product colors may vary slightly due to lighting and screen settings.

Material differences involving a product's identity, advertised materials, or specifications are not considered ordinary visual variations.

4. Brand and Authenticity Information

Zerea operates as an independent online retailer.

We do not claim to be officially affiliated with, endorsed by, or authorized by third-party fashion brands unless expressly stated and verified.

Any product represented as genuine or authentic must accurately correspond to the item supplied.

We do not represent unbranded, imitation, or unauthorized goods as genuine products of another brand.

Third-party trademarks and intellectual property remain the property of their respective owners.

5. Product Availability

Product availability may change without prior notice.

If an ordered product becomes unavailable, we will notify the customer and arrange an appropriate resolution, including a refund where applicable.

6. Prices and Currency

Product prices are displayed in United States Dollars (USD), unless otherwise indicated.

Applicable taxes and required charges will be displayed before checkout is completed.

Our currently published standard shipping option is free for eligible orders and destinations.

Prices and promotions may change without prior notice, but such changes generally will not affect accepted orders except where permitted or required by law.

7. Payment

We accept payment methods displayed and available at checkout.

Payments are processed through the applicable payment service providers.

Orders are subject to payment authorization and verification.

8. Order Placement and Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An order confirmation email acknowledges receipt of the order but does not necessarily mean the order has been finally accepted.

We may refuse or cancel orders for legitimate reasons, including:

Payment failure.
Suspected fraud.
Product unavailability.
Material pricing or listing errors.
Applicable legal restrictions.

If payment has already been collected for a canceled order, the applicable amount will be refunded to the original payment method.

9. Shipping and Delivery

Our currently published standard shipping service is free for eligible orders.

The estimated total delivery timeframe is 7–15 business days, including processing and shipping transit.

Our proposed fulfillment breakdown is:

Order processing: 1–3 business days.
Shipping transit: 6–12 business days.
Total estimated delivery: 7–15 business days.

Delivery timeframes are estimates and not guaranteed arrival dates.

Please review our Shipping Policy for complete information.

10. Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery.

Free return shipping is available for eligible authorized returns.

No restocking fee applies.

Approved refunds are generally processed within 5–10 business days after the returned product has been received, inspected, and approved.

Please review our Return and Refund Policy for complete conditions.

11. Order Cancellations

Customers may request cancellation within 15 minutes after placing an order, provided the order remains unfulfilled.

Cancellation cannot be guaranteed after the cancellation window has passed.

12. Product Care

Customers should follow the product-specific care instructions.

Handbags and fashion accessories should generally be protected from excessive moisture, heat, abrasive surfaces, and harsh chemicals, subject to their actual material requirements.

13. Product Warranties

Any applicable warranty will be described on the relevant product page or accompanying documentation.

We do not claim that every product includes the same warranty period or coverage.

Nothing in these terms limits mandatory consumer rights relating to defective or misdescribed goods.

14. Intellectual Property

Original materials owned by Zerea, including website text, graphics, logos, and original design elements, are protected by applicable intellectual property laws.

Third-party brand names, logos, trademarks, and protected designs remain the property of their respective owners.

Unauthorized commercial use of protected materials is prohibited.

15. Third-Party Services

Our website may use third-party providers for hosting, payment processing, shipping, analytics, and customer support.

These services may be subject to their own terms and privacy policies.

16. Prohibited Activities

Customers may not:

Use our website for unlawful purposes.
Engage in fraudulent transactions.
Submit misleading information.
Violate intellectual property rights.
Distribute malicious software.
Attempt unauthorized access to website systems.
Interfere with website security or operations.

17. Website Availability

We make reasonable efforts to maintain reliable website functionality.

Temporary interruptions may occur due to maintenance, technical issues, or circumstances beyond our control.

18. Limitation of Liability

To the extent permitted by applicable law, Zerea shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or services.

Nothing in these terms excludes or limits liabilities or consumer rights that cannot legally be excluded.

19. Governing Law

These Terms of Service are governed by applicable laws of the State of Washington and the United States, subject to mandatory consumer protection laws and applicable legal requirements.

20. Changes to These Terms

We may update these Terms of Service from time to time.

Updated terms will be published on this page.

21. Contact Information

Zerea

Website: https://zerea.top

Email: babust424@outlook.com

Phone: +1 (510) 278-6768

Store Contact Address:

15508 NE 64th Ave
Vancouver, WA 98686
United States

Customer Service Hours:

Monday–Friday
9:00 AM–6:00 PM Pacific Time (PT)